The additional factors of perceived usefulness and perceived ease of use did not significantly influence passengers’ intentions. Results showed that for the TPB factors, attitudes and subjective norms significantly influenced passengers’ behavioral intentions to use biometrics, while the effect of perceived behavioral control (PBC) on passengers’ intentions was not significant. Because of the coronavirus (COVID-19) pandemic that became prevalent at the time of the study, a COVID-19 variable was introduced as a control variable to examine if there were any effects of COVID-19 on passengers' behavioral intentions while controlling for the other variables. The study further assessed the impact of passengers’ privacy concerns on the intentions to use biometrics and investigated how the privacy concerns moderate the influencing factors of passengers’ behavioral intentions. The study utilized the theory of planned behavior (TPB) as the grounded theory, while perceived usefulness and perceived ease of use were included as additional factors that could influence individuals’ intentions to use new technology. The current study utilized a quantitative research method via an online survey of 689 persons from Amazon ® Mechanical Turk ® (MTurk) and employed structural equation modeling (SEM) techniques for data analysis. This research investigated the factors that influence passengers’ intentions to choose the use of biometrics over other methods of identification. Within an airport setting, biometric technologies can be used to hasten passenger processes such as airport check-in, baggage drop-off or pick-up, and aircraft boarding, thus enhancing the overall passenger experience. Biometric technologies use the characteristics and measurements from humans to establish or verify their identity.
0 kommentar(er)
